B2B Procurement ZONE
Procurement Q&A
1. Q: Are you a manufacturer or trading company?
A: We are a professional trading company with long-standing partnerships with multiple manufacturers. We provide small-quantity wholesale, OEM, and ODM services tailored to your specifications, ensuring products meet your standards and expectations.
2. Q: How do you ensure product quality?
A: All products are ISO-certified and undergo rigorous quality inspections at every stage, including raw material inspection, in-process sampling, and final product testing, to guarantee consistency with provided samples. For quality issues, we offer returns/exchanges if reported within 7 days of delivery.
3. Q: What is your procurement process?
A: The standard workflow is as follows:
a. Submit requirements
b. Receive quotation and make payment
c. Confirm order details
d. Sample approval
e. Mass production
f. Shipment
4. Q: What is your Minimum Order Quantity (MOQ)?
A: The standard MOQ is 200 units for most of the products, but this may vary based on product specifications. For new clients, we offer flexible solutions tailored to your needs to address procurement concerns and ensure cost efficiency.
5. Q: Do you provide sample approval services?
A: Yes. Sample orders require payment for both the sample and shipping costs. If bulk production follows, we may offer sample cost reimbursement. Contact our sales team for specific terms.
6. Q: What payment methods do you accept?
A: We accept Bank Transfer and Western Union.
7. Q: What is your production lead time? Do you accept rush orders?
A: Standard orders take 7–30 days for production, depending on product complexity. Rush orders are subject to factory capacity, but we prioritize efficient arrangements to meet urgent timelines.
8. Q: How do you handle delays caused by unforeseen circumstances?
A: In cases of force majeure (e.g., port strikes, natural disasters), we will immediately notify you and collaborate on solutions such as air freight subsidies or partial shipments to minimize disruptions.